Pre-Order Policy
"Pre-ordering is the future of sustainable shopping."
Summary
Most PO items sell out before their release date. Release dates for each PO item can be found within their descriptions.
All pre-orders must be paid for in full for your order to be processed. Please note, that there may be shipping delays due to Covid-19.
We offer limited stock for each release/restock date. Pre-ordering allows our customers to claim their "Chanae" items in advance before they sell out. Please note this pre-order system may result in items (high in-demand) selling out before our release/restock date for regular in-store purchases.
Early birds will be contacted about the option to receive their pre-order prior to the release/restock date.
When a delay occurs and why?
The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
Update: Covid-19 delays may apply.
Can I combine in stock and pre-order items?
Absolutely yes! You can:
-Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.
- Contact our Customer Care (info@chanaefashion.com) for further information on pre-order products.
Recommendation: We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.
Can I cancel/modify a pre-order item?
Yes you can, just keep in mind that pre-orders MUST be cancelled/modified within 12 hours from the purchase. From that moment on, it will not be possible to cancel your order. However, our Return Policy still applies. If you have changed your mind about the pre-ordered product within 12 hours, you can cancel the item from your order by contacting our Customer Care team (info@chanaefashion.com). We can also be reached via our live chat.
**PLEASE NOTE THAT RELEASE DATES ARE SUBJECT TO CHANGE DUE TO COVID-19 DELAYS. CHANAE FASHION IS NOT LIABLE FOR ANY DELAYS THAT MAY OCCUR.**
Ensure to thoroughly read our Return Policy hyperlinked in red above. As stated, if you would like to return your pre-ordered item(s), we will refund in a form of a store credit or exchange only once our policy requirements are met.
If you have any questions or concerns, please do not hesitate to contact us.
LAST UPDATE: JANUARY 2021